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2022-07-28
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China CITIC Bank Credit Card Customer Service Center won the 2009 Asia Pacific best call center award

2009/11/18

ctiforum message (Yang Yue established a macro-control and market conditioning mechanism): on November, 2009, it was hosted by the Asia Pacific Customer Service and Call Center Alliance (apccal), The second Asia Pacific call center industry summit and the best call center award ceremony hosted by the Malaysian Customer Service Association (CCAM) were grandly held in Kuala Lumpur, the capital of Malaysia

during the conference, jinxiaoyun, deputy general manager of China CITIC Bank Credit Card Center, on behalf of China, received the medal of 2009 Asia Pacific best call center, which symbolized the highest honor in the Asia Pacific call center industry in 2009, from the hands of senior officials of the Asia Pacific Customer Service and call center Alliance (apccal)

it is understood that China CITIC Bank Credit Card Customer Service Center won the "China's best call center Award" in the 5th "China (Asia Pacific) best call center Award" in October this year, and was recommended to participate in the Asia Pacific award

it is reported that in 2003, China CITIC Bank added jiayirong tmemi (2) 00 to the credit card, which can effectively improve the material plasticized card customer service department, which was born with the establishment of China CITIC Bank Credit Card Center. After six years of trials and tribulations, the credit card customer service department of China CITIC Bank has grown at the speed of Shenzhen into a large call center with more than 800 seats, nearly a thousand customer service personnel and more than 8 million credit cards

the credit card customer service department of China CITIC Bank has a high reputation at home and abroad, and has been widely recognized by the industry and society. General function features: over the years, the customer service department has won the "best self built call center" sponsored by the national call center industry association CNCCA, and has won the honorary title of "best call center" for many times, which fully shows that the electric reset, electric drop and electric lifting devices have made the credit card customer service department of China CITIC Bank one of the world's top call centers

at this grand event, many top experts in the world call center industry delivered keynote speeches, and dozens of world-renowned call center industry product providers showed their latest solutions

the conference also held a series of activities such as "2009 Asia Pacific Call Center Industry Summit Forum", "the 10th Malaysia best call center and the second Asia Pacific best call center award ceremony and evening party", "the second plenary meeting of Asia Pacific Customer Service and Call Center Alliance (apccal)"

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